Thursday, January 26, 2012

If you are an HR person and do this, I sort of hate you


Dear HR form letter,

Thank you for letting me know that you will not be pursuing me for the posted position. I appreciate a form letter versus a black hole like Target or Celarity. After being in the rejection business for a few months, I have to draw your attention to one sentence that keeps popping up in letter after letter. I believe you wrote it with all good intentions, but it is ultimately aggravating beyond belief, and makes me wish bad things upon you. That sentence is:

“After reviewing your resume and carefully considering your qualifications, we have decided to pursue other candidates who more closely match the skills and credentials required for the position.”

Here’s another example:

However, we have filled the job with a candidate whose qualifications more closely align with the requirements for this position.”

Why is this aggravating? I have to tell you, I don’t spend much time applying to job openings that are not in my wheelhouse. Of the 30 jobs I applied to last week, two of them were a bit outside my range, but only in some of the duties listed. So to say that there are candidates whose qualifications more closely match the skills and credentials required is like saying you found an ice cream that more closely matches the qualities and taste of ice cream than ice cream. What I’m saying is that your attempt to rationalize your decision doesn’t make logical sense, and becomes even more insulting since it then appears you did not look at my credentials and qualifications to see how well they match the position.

This would not be constructive criticism unless I offered an alternative. Here is a rejection letter that made me perfectly happy.

Thank you for your interest in our Marketing Communications Specialist position in our Minneapolis  office. We regret to inform you that we have filled this position. We appreciate your interest in opportunities with us, and will retain your information for consideration for future openings. We wish you the best of success in your employment search.”

Rather than attempt to tell me why I didn’t get a call, the company just politely thanks me, tells me that the position was filled, and leaves with a nice (even if form-letter-level-sincere) wish for success. Quick rejection sandwiched in between two slices of politeness. Thank you, company! I will keep an eye on future opportunities with you!

Here’s another one:

“Thank you for your interest in working at The Loft Literary Center.  You were one of 130 qualified applicants for the posted job of marketing coordinator. I wanted to let you know that we’ve narrowed the search to five candidates that do not include your application. Thank you for giving us a chance to review your qualifications and interest in the literary arts.”

This one was appreciated because it didn’t offer any trite reasons for not choosing me, and it had the benefit of letting me know how stiff the competition was. I feel better knowing I wasn’t in the top five out of 130 people. I have interviewed in person for several jobs knowing I was in the top 5-10 out of more than 100 applicants, so I know I’m up there, just not for this particular position. Once I have a job, I’ll probably look into volunteering at The Loft, or using their services.

Anyway, if you are in charge of writing these rejection form letters, please keep in mind the implications of writing vague reasons for not choosing an applicant. I’m sure the process is usually an individual choice based on what you are looking for, and the reasons for rejecting people are as varied as the number of applicants, so to reduce your reasons to something that is simply not true for each applicant insults the applicants and reduces the perceived value of the work you do for the company.

Sincerely,

One of the hundreds of applicants you rejected today

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